Shipping & Returns

Shipping

We ship to street addresses (no PO boxes) within the continental United States.

Shipping rates are based on total weight of your order. Weight is indicated on each product page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Most Rubbermaid items ship via UPS Ground from Scottsdale, AZ. Shipping days are Tuesdays and Fridays. Large quantity orders may be drop shipped from the manufacturer facility in VA, which will increase order processing and delivery time.

Excel, Palmer, Sloan and Zurn items are drop shipped from the manufacturer or authorized dealers. Order processing time will vary with an average of 1-3 business days; shipping company and delivery time will also vary. We follow these orders closely and will provide tracking information as soon as it is available.

All other brands usually ship within 1 business day from a network of warehouses across the country. We ship from the closest facility to you that has inventory to fulfill your order. Shipping companies and delivery time will vary, but most orders are delivered within 2-3 days, often less.

Return Policy

You may return most unused items within 30 days of delivery for a refund of the cost of the item minus a 20% restocking fee (waived if a replacement order is placed).

Please notify us via phone, email, or chat. Within 24 hours we will provide return information including the authorization number and address to return to. It is very important that returns are handled this way for us to track it and to insure you receive your refund in a timely manner. Once the return is received and processed back into our inventory in resalable condition we will issue your refund and notify you via email.

We will pay the return shipping cost and there will be no restocking fee on orders with errors such as incorrect items shipped or defective items not covered by manufacturer warranty replacement.

 





 

Friendly U.S. based support

When you shop with TouchFree Concepts, you shop with a family owned and operated company.
We are here to answer your questions, or to help you with your order.